Changed your mind?

If you bought from us online, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason.

Once you tell us that you wish to cancel, you then have a further 14 days to return the goods.

To start a return, use our Contact page and include your order number.

Items should be returned in good condition. You may inspect the product as you would in a shop, but we may make a reasonable deduction from the refund if an item has been used or handled beyond what is necessary to establish its nature, characteristics and function.

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Damaged or faulty orders

If your candle arrives damaged, faulty or not as described, please let us know through our Contact page.

Please include:

• your order number
• a brief description of the problem
• a photograph of the damage or fault, where possible

We’ll review the problem and arrange the appropriate replacement, refund or other remedy.

Your statutory rights are not affected by this policy.

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Return postage

For a change-of-mind return, the cost of returning the item is your responsibility.

If an item is faulty, damaged on arrival or has been sent incorrectly, contact us before returning it and we’ll explain what to do next.

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Refunds

Once we receive your return, we’ll inspect it and confirm your refund.

Where you exercise your legal right to cancel an online order, refunds will be made within the applicable statutory period — normally no later than 14 days after we receive the returned goods or evidence that you have sent them back.

Refunds are made to the original payment method.

If you paid for standard delivery when placing the order, the standard delivery cost will also be refunded when required by law. Additional delivery costs for an upgraded or express service are not normally refundable beyond the cost of standard delivery.

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Exchanges

If a candle arrives damaged or faulty and you would prefer a replacement rather than a refund, let us know when you contact us.

Replacement stock is subject to availability.

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Need help?

If you have a question about a return, refund or damaged order, send us a message through our Contact page.