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Refund and Returns Policy



If there’s something wrong with your candle when it arrives, you can drop us an email at within 14 days of order and we’ll help you process a return and get another candle out to you.

Our candles are very safe and sturdy in the tube packaging, but if your candle is somehow damaged in shipment it’s not a problem. Email us at with a photo, and your order number, and we’ll take care of you.

Please allow 1-2 weeks for your refund, if approved. We’ll send an email once the item(s) has been received and your refund has been processed.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Need help?

Contact us at for questions related to refunds and returns.