Last updated: 11 September 2026

Who we are

The Minch Candle Co. operates the website theminch.com and is responsible for the personal information collected through it.

If you have a question about this privacy policy or how we use your personal information, please contact us through our Contact page.

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What information we collect

The information we collect depends on how you use the website.

This may include:

• your name
• billing and delivery addresses
• email address and telephone number
• order details and purchase history
• information you provide when contacting us
• account information, if you create a customer account
• payment-related information
• technical information associated with use of the website, such as device, browser and IP information
• cookie and analytics information where applicable

We only ask for information that is reasonably necessary for the purpose for which it is being collected.

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Orders and purchases

When you place an order, we need certain information in order to process the purchase, take payment, deliver your order and provide customer service.

This can include your name, contact details, billing and delivery addresses, the products ordered and information relating to payment.

We use this information because it is necessary to fulfil our contract with you and to meet associated legal and accounting obligations.

Where payment is handled by a third-party payment provider, that provider processes the payment information required to complete the transaction. We do not need to receive or retain your complete payment-card details simply to fulfil your order.

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Contacting us

If you contact us through the website, we receive the information you choose to provide, such as your name, email address, order number and message.

We use this information to respond to your enquiry, provide customer support and deal with any issue relating to an order or our products.

We keep correspondence only for as long as reasonably necessary to deal with the enquiry and any related legal, customer-service or business requirements.

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How we use your information

We may use personal information to:

• process and deliver orders
• take and confirm payments
• send information relating to your order
• deal with returns, refunds and damaged goods
• respond to customer enquiries
• operate customer accounts where available
• maintain business and accounting records
• protect the website and prevent fraud or misuse
• understand and improve the operation of the website
• comply with legal and regulatory obligations

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Our lawful bases for using personal information

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we rely on:

• Contract — where using your information is necessary to process an order or provide something you have requested.
• Legal obligation — where we are required to keep or use information to comply with the law, including accounting and tax requirements.
• Legitimate interests — where necessary for reasonable business purposes such as operating and securing the website, preventing fraud and providing customer service, provided those interests do not override your rights.
• Consent — where you have actively agreed to a particular use, such as certain non-essential cookies or marketing communications.

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Who we share information with

We do not disclose personal information unnecessarily. To operate the shop, however, certain information may need to be shared with service providers that help us run the business.

These may include:

• website hosting and technical service providers
• payment processors
• Royal Mail or other delivery providers used to deliver orders
• email and communication services
• website security and anti-spam providers
• analytics providers, where enabled
• accountants, professional advisers or insurers where necessary
• government, tax, regulatory or law-enforcement bodies where required by law

We only provide service providers with the information reasonably required for them to perform their role.

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Delivery information

When we dispatch an order, we need to provide the delivery service with information such as your name and delivery address so that the parcel can reach you.

Depending on the service used, an email address or telephone number may also be provided where necessary for tracking or delivery communications.

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Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online shop to work. For example, WooCommerce may need cookies to remember the contents of your basket and maintain your shopping session.

Other cookies, such as analytics or advertising cookies, are not essential to the operation of the website. Where consent is required, these should only be used after you have chosen to allow them.

You can change or withdraw your cookie choices through the cookie controls provided on the website, where available.

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Analytics

We may use website analytics to understand how visitors use the site, such as which pages are visited and how people find us.

Where analytics involve non-essential cookies or similar technologies, they are used subject to the appropriate cookie choices and consent requirements.

Analytics information is used to understand and improve the website rather than to make decisions that have legal or similarly significant effects on individual visitors.

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Marketing

If we offer email marketing and you choose to subscribe, we may use your contact details to send the communications you requested.

You can withdraw your consent or unsubscribe from marketing at any time using the method provided in the communication or by contacting us.

We do not treat placing an order as automatic consent to receive unrelated marketing emails.

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How long we keep your information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected, subject to legal and accounting requirements.

Order and transaction information may need to be retained for a number of years in order to meet tax, accounting and legal obligations.

For a UK limited company, relevant financial and accounting records will commonly need to be retained for around six years.

General enquiries and other correspondence are kept only for as long as reasonably necessary to deal with the matter concerned.

Where information is no longer required, it may be deleted, anonymised or securely disposed of.

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International transfers

Some of the companies providing website, payment, analytics or other technical services may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal safeguards must be used in accordance with UK data protection law.

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Keeping information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

No internet service can guarantee absolute security, but we aim to limit access to personal information to those who genuinely require it and to use reputable providers for services such as hosting, payments and delivery.

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Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have rights including:

• the right to ask for a copy of personal information we hold about you
• the right to ask for inaccurate information to be corrected
• the right to ask for personal information to be deleted in certain circumstances
• the right to ask us to restrict how information is used in certain circumstances
• the right to object to certain uses of your personal information
• the right to data portability in certain circumstances
• the right to withdraw consent where processing is based on consent

These rights are not absolute and some information may need to be retained where there is a legal obligation or other lawful reason to do so.

To exercise a privacy right, contact us through our Contact page.

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Your right to object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

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Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to resolve it.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

You can find information about making a complaint at ico.org.uk.

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Changes to this policy

We may update this privacy policy when our website, services or legal obligations change.

The date at the top of this page shows when the policy was last updated.

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Contact us about privacy

If you have a question about your personal information or this privacy policy, please use our Contact page.