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Refund and Returns Policy

Refunds

If there’s something wrong with your candle when it arrives, you can drop us an email at contact@theminch.com within 14 days of order and we’ll help you process a return and get another candle out to you.

Our candles are very safe and sturdy in the tube packaging, but if your candle is somehow damaged in shipment it’s not a problem. Email us at contact@theminch.com with a photo, and your order number, and we’ll take care of you.

Please allow 1-2 weeks for your refund, if approved. We’ll send an email once the item(s) has been received and your refund has been processed.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@theminch.com

Need help?

Contact us at contact@theminch.com for questions related to refunds and returns.